Return Request Form

Help, something doesn't work!

Have you read our troubleshooting guide?

Guide check *

Personal Information

First Name *

Last Name *

Email * Please include your email address so we can contact you. We promise never to share your email address with anyone else. Ever.

Phone Number

Details about the item(s) to be returned

Order Number * Please enter your Order Number, or Invoice Number

Part Code * Please include the part code you are returning along with the quantity. e.g. 2x BJV or 1x KVR667D2S1/1G.
Add another part code

Return Preference *

Problem Description * If you think the item is faulty, please describe the nature of the fault. If an incorrect part has been ordered, then please choose "I would like a refund".

Refund Reason It really does help us improve our service to customers if we we can learn why you are requesting a refund. If you would rather not say, that is ok too!

Return Method

Can we pick up the item(s), or would you prefer to send them in via Registered Post?

Shipping Option * We can collect your return with our own courier if it's convenient, or you can post the return to our warehouse.

Collection Address

Company Name If we are collecting from a business, please type the name here.

Adress Line 1 *

Address Line 2

Country *

Suburb * Enter your local town or Suburb.

City

State *

Postcode *

Collection Notes Please include any infomation here pertinent to the courier driver. e.g. see reception

I want to post in my Return

Please don't post anything yet (it will just cause unnecessary delays)! One of our staff will be in touch within 1 business day with an authorisation number, and mailing address details.

Collection Information

Once the return is confirmed, you may receive an email with instructions to organise the pickup from our logistics partner company, followed up with further instructions from a RamCity customer service team member.

Please read this carefully as you may need to print out an address label and manifest for the driver on two A4 pieces of paper and phone the courier company to organise the pickup. If you are required to do this, but don't have a printer, then ask the driver for a manual consignment note. Carefully complete it with all the details provided in the email.

Human Verifier

What color is Red? *

Need assistance with this form?

Return Request Form Help, something doesn't work! Have you read our troubleshooting guide? Guide check * Personal Information First Name * Last Name * Email * Please include your email address so we can contact you. We promise never to share your email address with anyone else. Ever. Phone Number Details about the item(s) to be returned Order Number * Please enter your Order Number, or Invoice Number Part Code * Please include the part code you are returning along with the quantity. e.g. 2x BJV or 1x KVR667D2S1/1G. Add another part code Return Preference * Problem Description * If you think the item is faulty, please describe the nature of the fault. If an incorrect part has been ordered, then please choose "I would like a refund". Refund Reason It really does help us improve our service to customers if we we can learn why you are requesting a refund. If you would rather not say, that is ok too! Return Method Can we pick up the item(s), or would you prefer to send them in via Registered Post? Shipping Option * We can collect your return with our own courier if it's convenient, or you can post the return to our warehouse. Collection Address Company Name If we are collecting from a business, please type the name here. Adress Line 1 * Address Line 2 Country * Suburb * Enter your local town or Suburb. City State * Postcode * Collection Notes Please include any infomation here pertinent to the courier driver. e.g. see reception I want to post in my Return Please don't post anything yet (it will just cause unnecessary delays)! One of our staff will be in touch within 1 business day with an authorisation number, and mailing address details. Collection Information Once the return is confirmed, you may receive an email with instructions to organise the pickup from our logistics partner company, followed up with further instructions from a RamCity customer service team member. Please read this carefully as you may need to print out an address label and manifest for the driver on two A4 pieces of paper and phone the courier company to organise the pickup. If you are required to do this, but don't have a printer, then ask the driver for a manual consignment note. Carefully complete it with all the details provided in the email. Human Verifier What color is Red? * Need assistance with this form?
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