Afterpay FAQ's

What is Afterpay?

Afterpay is a way to order any product(s) with a total order value between $80 and $1500 from RamCity without having to pay the whole amount upfront. We ship your order out as normal and you pay it off in fortnightly instalments over 6 or 8 weeks.

 

Sounds great, now how does it work?

Simply add products to your shopping cart from the ramcity.com.au website, and when you get to the checkout page, fill in your details, then choose Afterpay as your payment option. After you click 'Confirm and Process Order', you will be taken to the Afterpay website to complete the transaction.

 

Do I pay more if I use Afterpay?

No! There is no interest or added fees to you if you select Afterpay as a payment method. The only time you would pay a fee is if you miss a payment. Please see the Afterpay - Help For Shoppers page for further information about late fees.

 

When does my first payment get taken?

The Afterpay system determines for each order placed, whether you will be required to make your first payment at the time of purchase. This will be clearly communicated to you prior to you confirming your order.

For all orders over $500, you will always be required to make your first payment at the time of purchase.

 

Are payments deducted automatically?

Yes. If a payment has not been made by you on the Afterpay website before the scheduled payment date, Afterpay will automatically take payment from your default payment method on that date. The scheduled payment dates can be seen in the confirmation email sent to you after your order was approved, or by logging in to your Afterpay account at www.afterpay.com.au.

To avoid late fees, simply ensure that you have sufficient funds available on the credit or debit card used to ensure the scheduled payment is made successfully.

 

Is there a minimum order value?

The minimum order value is $80AUD

 

Is there a maximum order value?

The maximum order value is $1500AUD

 

Can I use Afterpay on multiple orders?

You can apply to use Afterpay on multiple orders, but approval will depend on Afterpay, as they use a real time assessment process.

 

Who can use Afterpay?

Currently Afterpay is only available to Australian customers over 18 years of age who have an Australian debit or credit card.

 

I ordered something using Afterpay but I need to return it for a refund, what do I do?

No problems! Just follow our usual return procedure.  If a refund is required, we instruct Afterpay to do the refund and they take care of the rest.  Any refunds will go back to the credit/debit card you have registered with them.

 

I want to pay my order off sooner, can I do this?

Yes! You can pay your order off early if you would like. Login directly on the Afterpay website to manage your payments.

 

Where else can I learn more about Afterpay?

Please see the Afterpay - Help For Shoppers page for the most up to date information.