Need Some Help?

Contact us

For customer service, use our online enquiry form, email help@ramcity.com.au, call on 02 8320 0598, talk to us on LiveChat, or contact us through Facebook or Twitter. Note, we are on online store only (no physical store), and all sales and service staff are available through one of these channels for your convenience. Confirmed orders can be collected from our main warehouse in Eagle Farm, QLD (see our shipping page for details).

Help with finding and installing the right upgrade

A good place to start is the Memory Buying Guide. Then for installing both RAM and SSD's, there are Installation Guides and Videos, and a growing library of videos on our YouTube channel.

Shipping

Within Australia, we offer $9.90 (Star Track courier) or $11.90 (Express Post) flat rate shipping (2-4 working days), or pay only $3.00 more to upgrade to a 1-2 working day service. Note, all orders containing batteries must now ship by Road Freight. The shopping cart will only show you the valid shipping options. More information on shipping (including international destinations)

Payment options

For instant order processing, pay securely online using PayPal, Visa, Mastercard, American Express, AfterPay, Zip Pay or Zip Money or Diners (no surcharge).  We also accept electronic bank transfer payments which may delay shipping of your order by 1 business day while the payment clears.  More information on payments.

Returns

If it's faulty, we'll replace or refund it. If you change your mind, you can return unused and resaleable memory products within 90 days for a refund on the product price. For other products, you have 14 days. More information on returns

Currency

All our prices are in Australian Dollars ($AUD) and include GST for Australian website visitors. More information on payments, currency and how it applies to overseas visitors

More questions?

Head on over to our Help section.