Satisfaction Guarantee & Refund Policy

Our Promise of Quality

Here at RamCity we only sell and recommend memory and storage drives from brand names such as Crucial, Samsung, Mushkin, and many others.

Guaranteed 100% Compatibility - or your Money Back!

Without a doubt, compatibility is the most important factor in buying a memory or storage upgrade for your laptop or computer. Your RAM or storage device must be compatible with your system — or it simply won't work.

Using the RamCity Upgrade Finder is the surest way to ensure that the upgrade you purchase has been lab tested to ensure 100% compatibility. If you use the finder to purchase a product for your system, use our site search function (see the top of the page) to find your particular model of computer, then all upgrade listed for that model are 100% guaranteed compatible. Or your money back.

Additionally, if you obtain a specific recommendation from one of our staff via email, live chat or phone, then we guarantee the compatibility of any product we recommend for your particular system.

Our Day Satisfaction Guarantee


  • Every memory module product we sell in our online store is covered by a Day Money-back Satisfaction Guarantee and Lifetime replacement warranty. If you are not satisfied with your product purchase, then we promise that we'll take it back within Days and refund your money.
  • Our satisfaction guarantee also extends to all non-memory module products (Hard Drives, Solid State Drives and accessories), but is limited to 14 days.
  • This guarantee only extends to items which are unused, undamaged and in their original packaging.
  • All refunds are made via the same method as the original purchase.

If you think you need to return something to us, then please see our Returns page for more specific information.