Shipping & Delivery
How much do you charge for shipping?
Shipping costs are calculate in the shopping cart and checkout page. Costs start from $9.90 for small parcels weighing under 1kg. We have worked very hard to charge fair shipping rates that reflect our actual shipping costs. Shipping costs for heavier and bulkier items like batteries, NAS servers and rubber mats will be higher. To see exact costs, simply add the items you wish to purchase to the shopping cart, then use the shipping calculator.
What shipping carriers do you use?
Our 'Standard Courier' and 'Express Courier' and 'Road Freight (for batteries)' delivery options utilise a variety of courier companies including Star Track, Couriers Please, Fastway and others.
We also have an Express Post option which utilises Australia Post to allow for deliveries to any Australian PO Box or Parcel Lockers using Express Post, and always ships from our Eagle Farm warehouse. Note, occasionally you may not be able to choose Express Post or Collect if we are waiting for more stock to arrive at the Eagle Farm location but have it available at another location.
Around 95% of customer orders are shipped directly from our own primary warehouse in Eagle Farm, Brisbane, and we also have some stock reserved with key suppliers around the country. Occasionally if we run out of local stock we may opt to fulfil your order direct (drop-ship) from our supplier warehouses in Sydney and other capital cities.
Shipping of Batteries
Due to carrier restrictions, batteries cannot be shipped by Air. Therefore the only shipping option for orders containing a battery or battery upgrade kit is by Road Freight with Australia Post, and always ships from Eagle Farm, Brisbane. This usually takes around 2-7 business days for delivery.
Sorry, we are not able to offer weekend deliveries on Saturdays or Sundays at the moment. Occasionally we find that Australia Post will deliver on a Saturday, but it's not a guaranteed service.
Most of our stock is held at our Brisbane warehouse operation in Eagle Farm. Collections are available from this location once the payment is cleared and the order checked for compatibility. Orders must be placed before 12pm AEST for collection the same day, IF THE ITEMS ORDERED ARE IN STOCK.
*NOTE*, this is a shared warehouse and is for collections only (there are no sales staff), which is why we don't publish the location online. We will advise the warehouse address by email very soon after you place your order.
How about pickups in Sydney?
Sorry we are not able to offer pickup of your order in Sydney at this time.
|Standard Courier||From $9.90 under 500g||Australia-Wide||2-3 Business Days1,2|
|Express Post||From $9.90 under 500g||Australia-Wide||1-3 Business Days1,2|
|Road Freight||From $9.90 under 500g||Australia-Wide||2-7 Business Days1,2|
|Express Courier||From $12.90 under 500g||Australia-Wide||1-2 Business Days1,2|
|DHL Global Mail Plus||from $14.90 under 500g||NZ and Rest of the World||3-10 Business Days1,2|
|Hold for Collection (Same Day Pick-up only if ordered prior to 12:45pm)||Free||Eagle Farm, Brisbane||N/A2,4,5|
1 In rural areas, please allow an extra 2-3 business days. Remote areas may take longer.
2 Order must be received before 2:00pm to arrive within the specified time (NSW AEST/AEDST) (12:45pm for a same day pickup). Add 1 business day for orders placed after this time.
4 Please allow 3 business hours from the time you place your order before attempting a pickup. We will email you collection details.
5 Pickup window for next day pickups is 8:30am-4:00pm.
* For security reasons, we only disclose the warehouse address to customers with confirmed and paid orders. Pickup is only ever available from Eagle Farm, Brisbane.
**There are no pickups available from the Sydney CBD address**
- Online tracking is available for all services. We will email you the details the morning after your shipment is dispatched.
- Deliveries are made Monday to Friday 8:00am-5:00pm, excluding public holidays.
- We provide the option for an Authority to Leave to the shipping company. If you select this option in the checkout, if the delivery address is unattended, the driver is instructed to leave the parcel in a safe place.
- Please allow an additional business day if your order is placed after 2:00pm AEST.
International Shipping to New Zealand and the Rest of the World
International shipping via DHL International Express outside of Australia is available to New Zealand and most other countries covered by the DHL network, and shipping costs can be calculated in the shopping cart or checkout page. Note, you are responsible for all import charges to your own country, and should contact your local customs office if you are uncertain if additional fees or charges apply.
For more information on how to calculate applicable duties and taxes on internet shopping purchases made from Australia to New Zealand, see the Whats my Duty? website for a handy calculator.
Note 1: International customers shop GST free and save 10% on our already great prices. See our Pricing and Payment page for more information.