Privacy Policy

RamCity is committed to protecting your right to privacy when visiting our Web site. This privacy statement describes the kinds of information we collect, how we collect it, and how we use it. In summary, you should know that:

  • RamCity employs security measures to keep your personal information safe.
  • RamCity does not sell your personal information to other companies.

Security

RamCity takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. RamCity takes care to reinforce the importance of our web site visitors' security and privacy among our employees. We are constantly re-evaluating and deploying new technologies to enhance our security.

 

What types of information does RamCity collect from me?

 

Personally Identifiable Information


Personally identifiable information is information that identifies you as an individual, such as your name, mailing address, phone number, email address, credit card information and password ("Personally Identifiable Information"). We may collect Personally Identifiable Information from you when you (a) make a purchase from our web site, (b) voluntarily provide it when you use the Site, enter a prize draw or special competition promotion (c) or (d) provide it when you communicate with us. 

Non-Personally Identifiable Information


Non-personally identifiable information is information that does not identify you as an individual ("Non-Personally Identifiable Information"). Non-Personally Identifiable Information includes information such as your browser type, the URL of the previous Web site you visited, the Web pages and advertisements you view or select, and the types of services you use. Non-Personally Identifiable Information also includes "Aggregate Information," which is described below in the section titled "How Do We Use Non-Personally Identifiable Information?" We may automatically collect certain types of Non-Personally Identifiable Information from you when you use the Site. We may also collect Non-Personally Identifiable Information from you that you voluntarily provide (such as information included in response to a questionnaire or survey). 

Cookies


A cookie is a message that is sent to your browser from a Web server and stored on your computer's hard drive. Our cookies contain Personally Identifiable Information, such as your email address. We may use cookies to (a) store your password if you're one of our registered users, so you don't have to enter it each time you log on and (b) keep track of which shopping cart belongs to you when you shop at our Web site. Often we use third-party services to help us measure the effectiveness of our Web site. These companies may place third-party cookies on your hard drive to help us analyze the traffic on our Web site and better meet our customers' needs. This does not give RamCity or any other company access to your personal information or other information on your computer. We do not track or store any personally identifiable information in third-party cookies. If you are concerned, you can set your browser to decline third-party cookies, or you can delete these cookies from your hard drive, but this may prevent you from enjoying the full experience of our website. 

IP Address


An IP address is a number that is assigned to your computer automatically when you use the Internet. We may collect IP addresses for the purposes of systems administration, server problem diagnosis and to compile aggregate information (such as how many visitors logged on to the Site). When you visit a particular Web page on the Site, our servers log your IP address. Your IP address is not linked to your Personally Identifiable Information.

 

 

How does RamCity collect this information?

 

Registration and Order Forms


If you choose to register with RamCity or to place an order with us, we may ask that you provide us with contact information (first and last name, e-mail address and telephone number), financial information (account or credit card numbers), demographic information (address, age, or income level), and information about where you learned of our products and information about your intended use of our products. We do not purge customer information on a regular basis, so information you provide us will remain in our systems for an indefinite amount of time. We may use your contact information to send you information about us and to contact you when necessary. If you do not want to receive any mailings from us, then you can simply use the 'unsubscribe' link which is provided at the bottom of every email communication we send out. 

Financial information is used only to bill you for products. Demographic information may be used to tailor your experience at our sites, showing you information that we think you might be interested in, and presenting information according to your preferences. We may use demographic information to develop summary — but not individual — reports for our advertisers so that they may determine how effective their advertising investments are. We never tell our advertisers who it was that saw or clicked on their advertisements, unless you have specifically told us that this is acceptable. In addition, our sales and marketing departments may also use demographic information, information about where you learned of our products and information about your intended use of our products to improve our advertising and marketing efforts and to measure interest in our products. We may use unique identifiers to verify our resellers and customers and to allow customers to identify themselves to us. 

Surveys, Contests, and Prize Draws


RamCity may invite you to participate in online surveys, contests or prize draws. Participation is never required. If you choose to participate, you may be asked to disclose contact and demographic information as well as additional information about you and/or your company. We may use this information to send you information about our company, contact you when necessary, tailor your experience at our site, display information according to your preferences and improve our Web sites, products and advertising. If you do not want to receive any mailings from us, then you can simply use the 'unsubscribe' link which is provided at the bottom of every email communication we send out. In some instances information collected may be provided to a third-party service provider who manages the application(s) or service delivery platform used to manage the survey, contest, or prize draw. If this is the case, then this service provider will be clearly identified on the form, and a link to their privacy policy also shown. This information may also be shared with our advertisers on a summary, not individual, basis. 

How do we use Personally Identifiable Information?

 

We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods.

Please be assured we will not disclose information about you unless the disclosure is required or authorised by law, you have consented to our disclosing the information about you, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.

We may also use your personal information to provide you with information about other services and products offered by us. If you do not want to receive any mailings from us, then you can simply use the 'unsubscribe' link which is provided at the bottom of every email communication we send out.

We may use or disclose your personal information to organisations outside RamCity and its related companies (including organisations outside the Australian jurisdiction) and any related entities of RamCity for purposes relating to the management of your account with us. We require these organisations to adhere to strict confidentiality about your personal information. Such organisations include:

  • service providers who manage the services provided to you;
  • logistics and warehousing providers which organise fulfilling and delivering orders;
  • maintenance and repair services;
  • market research companies;
  • customer service provision companies;
  • companies who send postal mail and e-mail on our behalf;
  • marketing activities conducted by RamCity or any of our related companies; and
  • our professional advisers, accountants, lawyers, auditors.
We do not engage in unsolicited telephone or email marketing. In particular, if you are contacted by telephone by an individual or organisation claiming to represent RamCity - do not purchase from the organisation as we have a strict policy against telephone marketing. 

How do we use Non-Personally Identifiable Information?



We may disclose Non-Personally Identifiable Information in connection with improving the services we offer and facilitating our marketing efforts. In addition, we may combine your Non-Personally Identifiable Information that relates to your use of the Site with that of other users ("Aggregate Information") to determine which areas of the Site are most popular, and how our services are used. By collecting this Aggregate Information and analyzing it, we can use it to improve the Site. We may disclose Aggregate Information in connection with improving the services we offer and facilitating our marketing efforts.

 

Warning about online disclosure of Information

 

Third Parties. 


RamCity does not control the privacy policies of our advertisers or other third parties that have Web sites linked to the Site. If you click on an advertisement or link, the privacy policies of the Web site that you link to will govern the use of your information by that Web site's operator. We assume no responsibility or liability for the actions of such third parties with respect to their use of your information or otherwise. Accordingly, make sure you are aware of and comfortable with the privacy and information collection policies of any third-party Web sites you link to. 

No Absolute Safeguards. 


Although we will use reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure. Accordingly, we assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorized third-party access or other causes beyond our reasonable control. 

Children's Personally Identifiable Information. 


We feel strongly about protecting the privacy of children. We encourage children to involve their parents in any interactive activity they participate in online. RamCity will not knowingly collect or use any personal information from children we know to be under the age of thirteen. In addition, once we are notified we will delete any information in our databases that originates from a child under the age of thirteen. 

Correction And Deletion Of Information. 


You can obtain a copy of and request that we correct your Personally Identifiable Information by emailing us at privacy@ramcity.com.au. For your protection, you will be required to provide proof of your identity to obtain a copy of your Personally Identifiable Information. If you desire, we will delete all of your Personally Identifiable Information (except for your transaction history) from our records upon your request. However, if you choose to delete your Personally Identifiable Information, you may not be able to access some areas of the Site. 

Your role in protecting your Privacy. 


Please remember that protection of your privacy begins with you. You are solely responsible for maintaining the secrecy of any password you use to register, and you should always be careful and responsible whenever disclosing information online. 

Acceptance of Privacy Policy. 


If you use the Site, you are accepting the terms and conditions of this Privacy Policy, and we will have the right to use your information as described in this Privacy Policy. If you do not agree to have your information used in any of the ways described in this Privacy Policy, you must discontinue use of the Site. We reserve the right to modify this Privacy Policy at any time. Your continued use of the Site after we either personally notify you or generally post such changes on the site will constitute your acceptance of those changes. If you have questions or concerns about this Privacy Policy, please email us at privacy (at) ramcity.com.au.