Returns, Warranty Replacements & Refunds

Need some help installing your upgrade?

If it's faulty, we'll replace or refund it. If you change your mind, you can return unused and resaleable memory products within 90 days for a refund on the product price. For other products, you have 14 days. Please read the following important information before sending anything back to us.

We have one of the most generous and hassle-free returns policies in the industry, but wait, did you know that most of the memory modules and SSD's returned to us are not actually defective? These simple troubleshooting solutions help most of our customers solve any problems they run in to.

Types of Returns

Returns generally fall into two categories. Select below the one that best suits your situation for more information:

Submitting a return request does not guarantee its acceptance and must be reviewed by our returns team before an RMA will be issued.


Before you request a return

  1. Try these simple troubleshooting solutions.
  2. One of our upgrade experts can probably help. Contact us via chat or phone.

To qualify for a warranty replacement:

  1. The fault must be due to a manufacturer's defect when shipped.
  2. Misuse, mishandling, or wrongful installation will void the warranty.
  3. Read our full warranty terms and conditions.

Lodge a Return Request




To qualify for a refund:

For memory module(s) you must ensure:

  1. The module(s) must have been purchased from ramcity.com.au
  2. The module(s) must have been purchased less than days from the date of your refund request.
  3. The module(s) must include the original undamaged packaging and any included software CDs.
  4. The packaging must be in saleable condition (undamaged) Note: Modules with damaged or opened packaging may be returned within 90 days, but a restocking fee of 15% or $15AUD (whichever is the greater) applies. See the full details of our our full Terms and Conditions of Sale.

For accessories

  1. The products must have been purchased from ramcity.com.au
  2. The product must have been purchased less than 14 days from the date of your refund request.
  3. The product must include the original undamaged packaging and any included software CDs.
  4. The packaging must be in saleable condition (undamaged) Note: Modules with damaged or opened packaging may be returned within 90 days, but a restocking fee of 15% or $15AUD (whichever is the greater) applies. See the full details of our our full Terms and Conditions of Sale.

For hard drives and SSD's and other Storage Devices, your return will fall into one of the two below categories

If you simply have a change of mind and wish to return the product for refund, you must ensure:

  1. The products must have been purchased from ramcity.com.au
  2. The item has been purchased less than 14 days of submitting your request
  3. Be in its original unopened packaging and any included software CD's.
  4. The packaging must be in saleable condition (undamaged)

If you have incorrectly purchased the item, you must submit a request to be reviewed. Before submitting a request, you must ensure:

  1. The products must have been purchased from ramcity.com.au
  2. The item has been purchased less than 14 days of submitting your request
  3. Be in its original unopened packaging and any included software CD's.
  4. The packaging must be in saleable condition (undamaged)

Note: Hard drives, SSD's or other storage devices with damaged or opened packaging may be returned within 14 days, but a restocking fee of 15% or $15AUD (whichever is the greater) applies.

Note: Should an item be used in an incorrect manner or abused in any way, RamCity is not required to refund the items should they fail due to this misuse. Regardless of the 14 day policy advised above.

If you purchased memory modules more than days ago, or other products more than 14 days ago

The product cannot be returned for a refund. However, if there is a problem you can still request a warranty replacement.

Request a Return for Refund