Shipping & Delivery

International Shipping

International shipping via DHL International Express outside of Australia is available to most countries, and shipping costs can be calculated in the shopping cart or checkout page. Note, you are responsible for all import charges to your own country, and should contact your local customs office if you are uncertain if additional fees or charges apply.

Most governments have websites with all the information you need to calculate applicable duties and taxes on internet shopping purchases made from Australia. For example, in New Zealand, see the Whats my Duty? website for a handy calculator.

Note: international customers shop GST free and save 10% on our already great prices. See our Pricing and Payment page for more information.

 

Domestic Shipping within Australia

Our domestic shipping service utilises Star Track Express off-peak, Express Post, or Couriers Please in select Brisbane Metro locations, for rapid delivery to all parts of Australia with the convenience of an 'authority to leave' option.

We can also deliver to any Australian PO Box using our standard 2-3 day shipping service via eParcel Express Post.

All products are shipped directly from our own warehouse in Eagle Farm, Brisbane only. 

Free shipping for orders over $300

If you spend $300 or more in a single transaction, our already low shipping charges are on us!


Delivery Options

Service Fee Coverage ETA
Standard Courier / eParcel $9.90 under 3kg Australia-Wide 2-3 Days1,2
Express Courier  $12.90 under 3kg - (Free if spending over $300 in one transaction) Australia-Wide Overnight1,2
International Priority  from $24.00 under 500g World-Wide6 3-5 Business Days1,2
Hold for Collection (Same Day Pick-up only if ordered prior to 12:45pm) Free Brisbane N/A2,4

1 In rural areas, please allow an extra 2-3 business days. Remote areas may take longer.
2 Order must be received before 2:00pm (NSW AEST/AEDST) (12:45pm for a same day pickup). Add 1 business day for orders placed after this time. Sorry we can't ship to a PO Box with this method (use standard courier/eParcel instead). 
4 Pickup window for same day pickups is strictly 4:00-4:30pm or by special arrangement.
5 Pickup window for next day pickups is 9:30am-4:30pm.
6 We are unable to ship to the Russian Federation and to any Freight Forwarders

 


* For security reasons, we only disclose the warehouse address to customers with confirmed and paid orders. Pickup is only ever available from Eagle Farm, Brisbane.
**There are no pickups available from the Sydney CBD address**

 

Notes

 

  • Online tracking is available for all services. We will email you the details the morning after your shipment is dispatched.
  • Deliveries are made Monday to Friday 8:00am-5:00pm, excluding public holidays.
  • We provide the option for an Authority to Leave to the shipping company. If you select this option in the checkout, if the delivery address is unattended, the driver is instructed to leave the parcel in a safe place.
  • Please allow an additional business day if your order is placed after 2:00pm AEST.