Refund policy

Returns

 

Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

Our refund/exchange policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Under some conditions we can offer an exchange, please contact our  office.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We understand if the packaging has been opened. The exception is DOA product.

To complete your return, we require the goods to be returned with a copy of the invoice and clearly written on the invoice what you want us to do. ie "incorrectly ordered please refund".

There are certain situations where only partial refunds are granted (if applicable). We reserve the right to charge a 10% restocking fee.

Refunds 
Once your return is received and inspected, and approved, then your refund will be processed, and a refund issued via the original method of payment. Please note we can not issue refunds if you have opened a Paypal dispute. There is never a reason to issue a Paypal dispute, we answer the phone, happy to talk, happy to refund or exchange. A Paypal dispute only delays your refund. We reserve the right to charge a 10% restocking fee to cover Paypal fees that are not recoverable by Ramcity. 


Warranty Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, the process is
To complete your return, we require the goods to be returned with a copy of the invoice and clearly written on the invoice what you want us to do. ie "product faulty please replace". YOU MUST return product with a copy of the invoice, this helps us identify you in the system. If you do not return with a copy of the invoice, a replacement will not be done or will be delayed. If you do not have a copy of your invoice, contact our office we can email a copy.

Shipping
We recommend you return product with a trackable service.

All returns go to PO Box 44, Gordon NSW 2072

You will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable. However we will ship replacements to you via Express Post and we will not charge you this cost.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.